AI-Powered Loyalty, Feedback & Customer Analytics
Run a branded loyalty program, collect customer feedback & reviews, AND get deep customer + business intelligence from every interaction — points, tiers, cashback, referrals, NPS/CSAT, RFM segmentation, churn prediction and sales analytics on one platform.
In short
What is Flowyana Loyalty & Customer Analytics?
Flowyana Loyalty is a loyalty program and customer analytics platform for retailers, restaurants and service brands. It runs points, cashback, tiers and referrals across POS, web and WhatsApp, then scores every customer by RFM and lifetime value so campaigns reach the people most likely to return. Free discovery call, MVP in 4–8 weeks.
A Full Loyalty Stack — No More Punch Cards
Run every reward mechanic your business needs from a single dashboard, and let AI decide what to send, to whom, and when.
Points & Rewards Engine
Configurable earn rules (per spend, per visit, per product), redemption catalogues and expiry policies — all without touching code.
Tier Management
Bronze, Silver, Gold, Platinum — or any structure you design. Auto-upgrade and downgrade based on spend, frequency or recency.
Cashback & Wallet
Instant or deferred cashback into a customer wallet that can be redeemed at POS, online, or via your mobile app.
Gift Cards & Vouchers
Digital and physical gift cards with bulk issuance, balance tracking, expiry handling and reconciliation to your books.
Referral Programs
Two-sided referral rewards with unique codes, deep links, anti-fraud checks and automatic payout when both sides transact.
Mobile Wallet Pass
Push a branded loyalty card straight into Apple Wallet & Google Pay — no app install needed, balance updates live.
Campaigns & Offers
Birthday bonuses, double-point days, category boosters, win-back coupons — schedule, segment and measure.
Omnichannel Rewards
Earn and redeem the same points across POS, web, app, WhatsApp, kiosk and call centre — one balance, every channel.
Loyalty Analytics
RFM segmentation, cohort retention, redemption rates and ROI dashboards — see exactly which mechanics drive repeat revenue.
AI That Knows Each Customer Personally
Flowyana Loyalty deploys LLM-powered agents that segment customers, predict churn risk, choose the next-best offer and even write the WhatsApp message that wins them back — all automatically.
- RFM & behavioural AI segmentation — auto-built customer groups
- Generative next-best-offer per customer (10% off vs 2x points vs free shipping)
- Churn prediction with auto-triggered win-back campaigns
- AI-written WhatsApp / SMS / email copy in the customer's language
- Send-time optimisation — reach each customer at their peak engagement hour
- Auto A/B testing — AI picks the winning offer mechanic for each segment
Deep Customer Intelligence From Day One
Every point earned, redeemed and ignored becomes a customer insight — Dictode turns your loyalty programme into a full customer data platform for retailers, restaurants and service brands across every major market worldwide.
RFM Segmentation
Automatic Recency, Frequency & Monetary scoring on every customer — auto-built tiers like Champions, Loyal, At-Risk and Lost, refreshed in real time.
Cohort Retention Analysis
Track every signup cohort's revenue curve month after month — see exactly which acquisition channel and which campaign produces customers that stick.
Customer Lifetime Value
Predictive LTV per customer and per segment — know who is worth a free upgrade today and who will pay back the cost ten times over.
Churn Prediction
AI flags at-risk customers 30+ days before they churn and auto-triggers win-back campaigns over WhatsApp, SMS and email.
Buying Pattern Analysis
Basket affinity, time-of-day and store/channel patterns — find out what really sells with what, and when each customer prefers to shop.
Cross-Channel Customer 360°
Unify POS, web, app and WhatsApp activity into one customer record — every interaction, every purchase, every reward in a single timeline.
Demographic & Behavioural Insights
Age, gender, location and preference breakdowns combined with behavioural signals — perfect for region-specific campaigns across every market you operate in.
Customer Acquisition Cost
Track CAC per channel — Meta, Google, WhatsApp, referral, in-store — and compare against the LTV each channel actually produces.
New vs Returning Mix
Live and historical breakdown of new vs returning customer revenue — by store, by channel and by campaign, with one-tap drill-down.
Hear Every Customer — Across Every Channel
Built-in feedback, NPS, CSAT and review collection turn every loyalty member into a voice you can act on. Catch unhappy customers before they leave, and turn happy ones into reviews that win you the next one.
Post-Visit & Post-Purchase Feedback
Auto-trigger short feedback forms over WhatsApp, SMS or email moments after a sale, visit or service — with one-tap star ratings and optional comments.
NPS & CSAT Surveys
Industry-standard Net Promoter Score and CSAT surveys with auto-segmentation into promoters, passives and detractors, plus trend tracking over time.
Star Ratings & Reviews
Collect star ratings for products, services, staff or stores. Display top reviews on your website or share to Google, Facebook and TripAdvisor with one click.
AI Sentiment Analysis
LLM-powered sentiment scoring on every comment — positive, neutral, negative — and automatic topic tagging so you can spot patterns at a glance.
Negative-Feedback Alerts
The moment a detractor leaves negative feedback, the manager or owner gets a WhatsApp alert with the ticket auto-created — so you can fix it before the customer walks.
Google & Social Review Funnel
Happy customers (4-5 stars) are routed to leave a public review on Google, Facebook or your platform of choice — unhappy ones get handled privately first.
Staff & Store Scorecards
Track customer satisfaction by cashier, technician, therapist, branch or product — link feedback to your loyalty data for true frontline performance insights.
Custom Surveys & Polls
Drag-and-drop survey builder for product launches, pricing research, menu changes or member preferences — segmented to the right loyalty tier or cohort.
Live Feedback Dashboard
One pane of glass for NPS, CSAT, ratings, sentiment and open-text themes — drill from a single trend down to the exact customer and transaction.
Business Intelligence Built On Your Loyalty Data
Because every transaction is tied to a known customer, your loyalty data becomes a goldmine of business intelligence — real-time revenue, margin, inventory and staff insights served straight to the owner's phone, from a single store to a 200-outlet chain operating across multiple countries.
- Real-time sales analytics by branch, channel, category & SKU
- Revenue forecasting with seasonal + trend AI models
- Inventory velocity & dead-stock alerts driven by loyalty purchase patterns
- Staff & cashier performance vs customer satisfaction
- Loyalty program ROI dashboard (cost vs incremental revenue)
- Margin analysis per customer segment
- Goal & KPI tracker with auto-WhatsApp alerts to owners
- Drill-down from any metric to the underlying transactions
Generative AI Turns Data Into Decisions
Stop scrolling dashboards — just ask. Dictode's AI reads your loyalty & sales data, spots what matters and writes the next move for you, in plain English, Hindi, Arabic or any language your team uses.
Natural-Language Queries
Just ask — "Show me my top 10 churning VIPs in Dubai" or "Which SKUs drove repeat visits last quarter?" — and get instant answers with charts.
AI-Written Executive Reports
Weekly business summary auto-WhatsApped to the owner — what grew, what fell, why it happened and what to do next, in 60 seconds of reading.
Predictive Next-Best-Offer
For every customer the AI picks the offer most likely to convert — 10% off, 2x points, free delivery or a bundle — based on their full history.
Anomaly Detection
Revenue, footfall and behavioural anomalies caught the moment they happen — an unusual dip in a single branch is flagged before lunchtime.
Generative Campaign Suggestions
AI proposes a ready-to-launch campaign for each segment — channel, offer, timing and creative — you just review and approve.
AI-Drafted WhatsApp & Email Copy
Messages written in the customer's preferred language — English, Hindi, Arabic, Malayalam, Tamil — tuned to their tier, history and time of day.
Boardroom-Ready Reports & Live Dashboards
From the cashier counter in a single outlet to the CFO of a multi-country retail group, Dictode delivers the right number to the right screen — web, mobile or auto-emailed PDF — across every continent where your business operates.
- Live KPI dashboards (web + mobile)
- Pre-built loyalty, sales, customer, inventory & marketing dashboards
- Drag-and-drop custom dashboard builder
- Scheduled PDF & Excel reports via email/WhatsApp
- Owner-mode mobile app — sales, profit, top items at a glance
- Multi-branch consolidation with one-tap drill-down
- Role-based access (cashier, manager, owner, accountant)
- Export to Tally, Zoho Books, QuickBooks, Excel
Integrates With Every Touchpoint
Sit on top of the tools you already use — POS, e-commerce, CRM, payment gateway, WhatsApp Business — and unify customer identity across all of them.
- Native Flowyana Billing & POS, CRM and Booking integrations
- Shopify, WooCommerce, Magento & custom checkout SDK
- WhatsApp Business API, global SMS gateways & email
- Payment gateway hooks — Stripe, Razorpay, PayTabs, Tap, HyperPay
- Open REST/Webhook API + Zapier & Make for everything else
- SDKs for iOS, Android, Web & React Native
Loyalty for Every Kind of Business
Pre-built playbooks for the industries we know best — start in days, not quarters.
Retail & Supermarkets
SKU-level points, basket-size bonuses and household-level loyalty.
Restaurants & Cafés
Visit-based stamps, table-level loyalty, dine-in vs delivery rules.
Salons & Spas
Service-based rewards, package memberships and referral commissions.
Fashion & Lifestyle
Tier-based VIP perks, early-access drops and exclusive event invites.
Service Businesses
Job-completion rewards, contract renewals and customer-advocacy programs.
Hospitality
Stay-night points, room-upgrade tiers and partner-network rewards.
E-Commerce
Cart-recovery rewards, review incentives and post-purchase upsell journeys.
Multi-Brand Groups
Coalition loyalty across multiple brands with shared points and partner-level reporting.
Loyalty That Moves the Numbers
Related products
Pair this product with the rest of the Dictode stack — one unified data layer, one login, zero duplicate work.
Turn Every Sale Into a Relationship — And Every Relationship Into Insight
Launch a branded, AI-driven loyalty program AND get the customer & business analytics that come with it — points, tiers, cashback, referrals, RFM segmentation, churn prediction and real-time revenue dashboards across the Americas, Europe, MENA, APAC, ANZ and India.